Job expirat
Integrated with the Support team, you will be working on several aspects of the support services in the objective of filling in the following missions:
* Provide clients support and technical solutions (via mail, instant messaging, phone or conferencing)
* Report development status to our clients
Report issues to the development teams
* Report or dispatch tasks on complex issues
* Continuously have a general understanding of the XWiki product and the client environments
* Write technical documentation regarding common issues and procedures, both in French and in English
Technical requirements:
* You have basic programming skills and basic database knowledge
* You're familiar with web technologies (HTML, XML, Javascript, CSS, HTTP)
* You're aware of web server configuration (Apache Web server, Servlet containers)
* You know or can learn how to use JIRA (or a similar bug-tracking tool)
* You're aware of the software development cycle (requirements, specs, design, testing, deployment, maintenance, etc.)
Other expected skills:
* Your oral and written English skills allow a fluent communication with the international team
* You're fluent in French and can write short and detailed descriptions of how our features work
* You're self motivated and eager to learn fast about pretty much anything we throw at you
* You know how to deliver on time - but you're not afraid to tell your manager when you're running late
Benefits:
* This position can be either part time (30 hours per week), either full time (40 hours per week)
* XWiki is an international company, you will work in a tight collaboration with our teams in Iasi and Paris
* You will have the opportunity to participate to the improvement and evolution of our Open Source technology and products learning from a much wider community of developers.
If you are interested in this job position, or should you need more information about it, please contact us at jobs@xwiki.com.
If this job position doesn't match your profile, but you still think you could make a significant contribution to the XWiki team, send us your CV at jobs@xwiki.com.
The XWiki project offers both a generic platform for developing collaborative applications using the wiki paradigm and products developed on top of it. All XWiki software is developed in Java and under the LGPL open source license.
