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This ServiceNow Consultant role is to assist in implementation of Service Management and Service Integration and Management solutions to support our existing and prospective clients.
In collaboration with Service Integration and Management consultants, will assist clients in the implementation of IT Service Management practices based on Capgemini and industry standards.
The role requires thorough ServiceNow tool knowledge and understanding of implications and accountabilities in wider context within the customer organization.
ESSENTIAL FUNCTIONS:
Create technical best practices to enable delivery, efficiency and quality of services
Assist with technical challenges across a portfolio of projects
Configuration and customization of ServiceNow
Development of required client specific reporting
Development of required integration components
Prepare technology related client facing and internal deliverables
COMMUNICATION SKILLS:
Communicate with co-workers, peers, and management through written and verbal communication
Communicate with customers, internal departments, and other outside parties in a professional manner
Possess and present customer service attitude
QUALIFICATIONS:
Demonstrable (at least 6 months) experience with ServiceNow platform navigation, administration, configuration, and scripting
ServiceNow System Administration (or higher) certifications desired
Previous experience in administration and configuration of other ITSM Tools is a plus (Remedy, BMC Magic, etc.)
Background in either software development or IT Service management
ITIL® Certified – Intermediate or higher level
Understanding of Agile based approach to software development (SCRUM experience is a plus)
Java Scripting knowledge (Service Now Scripting certificate is a plus)
Ability to work remotely and largely unsupervised, and to deliver to written requirements
Ability to work with a remote team, requiring ability to communicate well via phone and email (writing skills)
Understanding of relational database concepts
Strong attention to detail
Excellent command of English language
Readiness for business travel (up to 50% travelling abroad)
Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.
