07-07-2011 | EXPIRA LA 06-08-2011
Job expirat
The position holder will own and manage all work processes, being responsible for their conformity with ISO 9k, 20k and 27k quality standards, also constantly keeping them up to date and search for any improvement opportunities.
Ideal candidate will have:
ITIL awareness (certification is a plus);
Proven management skills, ability to motivate people to improve their customer service levels;
Good understanding of Incident/Problem/Change/Asset&Configuration Management Processes;
Project/Service/Quality management awareness;
Familiar with Iterative Service Improvement Initiative / management framework (LEAN, SixSigma, Agile Development);
Previous experience in managed services;
Understanding of Desktop Support environment, concepts and governance;
Familiar with WS Operating Systems and common tools, networking concepts;
English and French language skills: fluent and coherent speaker in both languages.
ISO 9k, 20k, 27k implementer/auditor is a plus;
Any certification on Client Operating System Configuration/Troubleshoot is a plus.
Work in a competitive environment, together with highly skilled and result oriented colleagues.
With 36 years of sustainable, profitable growth, SCC, the largest independent IT group in Europe, has a long and enviable track record of helping customers to get more from their IT investment. (www.scc.com)
We provide one point of contact for relationship management and service excellence which we deliver via a wholly owned pan European network across 80 locations in 7 European countries and our Global partner network worldwide, all this supported by our European multi-lingual service desk - based in Romania. (http://www.scc.com/why-scc/International-coverage/romania/)
