Job expirat
- Develop working relations and collaborate with local SDL /Operations leads in managing internal and external resources
- Manage the project budget and financial related KPIs
- Determine and assure quality and SLAs agreed
- Understand and define key drivers of client satisfaction and collaborate with Delivery leads on ensuring this through project delivery
- Effectively manage client expectations
- Develop senior client relationships in order to influence services sales opportunities
- Responsible for determining data collection requirements and creating concrete analysis from ambiguous requests, based on customer needs
- Responsible for driving succinct analysis from multiple data loads
- Responsible for supervising teams of 15+ people
- Career counsel and coach for dedicated resources
- Conduct the 3 locations operations at a leadership level
- Run the operational meetings with SDLs to check project overall status covering also the people news/issues/plans, etc.
- Communicate company decisions in line with the official statement of Accenture
o create positive working atmosphere and trustworthy relationships
o check whether the time estimates, work plans and schedules are realistic
o provide regular and constructive feedback
- Develop strategic relationships developing an advisor relationship
- Support new sales efforts by participating specific meetings
+ 7 years of BPO/SSC environment in a managerial role
+ 2 years of leading procurement operations
University degree
English – advanced level
Strong leadership skills
Excellent results in people and client management
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
