Job expirat
The Service Delivery Lead is responsible of +2 projects coordination.
The job manages effective internal/external client relationships within a defined area of responsibility, and builds client relationships in the wider group or unit. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business.
Key Responsibilities:
• Interpret business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by teams.
• Review the strategy of process delivery and offer support to the team managers in implementing the project strategy.
• Demonstrate expert knowledge of operations and client management.
• May make decisions about the day-to-day operation of the group, including management of work assignments.
• Build client relationship, review portfolio strategy and implementations.
• Participate in client visits and deliver presentations/workshops.
• Organize, anticipate and implement programs to assure a quality service together with other functions.
• Create annual team objectives. Monitor and coach team to meet objectives. Prepares, coordinates and conducts performance appraisals, and counsels employees on career and performance/disciplinary issues.
• Drive team engagement.
• +4 years in a Management role
• Fluency in English.
• Previous experience in business process area e.g. Procurement, HR, Customer Service, F&A preferably in an operations environment.
• Coaching/mentoring skills.
• Strong customer service skills.
• Strong organization skills, attention to detail and follow through to resolve any outstanding issues;
• Excellent time management skills.
• Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
• Ability to motivate and develop people with a variety of development goals with minimal assistance from direct manager.
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
