Job expirat
The Service Delivery Coordinator SCC is responsible for coordinating the steady state service delivery to multiple client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction. Specific SCC responsibilities includes: equipment ordering through the on line tools as directed by Service Delivery Managers (SDM); organizing deliveries to customer sites with LSP’s, arranging moves and re-sites for the customer, keeping a full audit trail of the orders placed, moves carried out and ensuring that the correct authorizations are received. Liaison with the analyst, engineering and customer education areas of the business will also be required.
The Service Delivery Coordinator is focused on:
• Delivering service that meets SLA and delights the customer
• Developing strong internal and external relationships
• Achieving productivity improvements and cost control
• Assisting the Service Delivery Manager in the transforming and growing the business
Essential Experience
• Excellent communication skills
• Excellent organizational skills
• Problem solving skills
• Good knowledge of logistics and/or Supply Chain.
• Good knowledge of Microsoft Office Products
o Excel
o Word
o Power Point
o Outlook
o Visio
• Proven track record in the delivery of high quality customer service
• Proven ability to work as part of a flexible fast changing environment
• Fluent English and preference 2nd language at any level (French/German/Italian/Spanish)
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
