04-02-2014 | EXPIRA LA 06-03-2014
Job expirat
Providing a first point of escalation for the team in respect of technical support.
Problem monitoring, resolution and escalation.
Day to day ticket management.
Verification of priorities and data contained in the ticket.
Ensure that the process and procedures described in the Help Desk manual are followed.
Distribution of workload amongst 1stline analysts (on-hold incidents, mailbox).
Ensure that automatically populated data in the tickets is correct and correct any errors.
Update data bases to maintain their accuracy.
Perform symptom analysis on incidents to determine next course of action.
User account administration (AD, RSA, New Joiner process).
Participation in meetings with support teams.
Ensure that all of the terms and conditions specified in the Service Level Agreement are followed.
Providing training for new joiners.
Support for VIP users.
Backlog Management (2ndLine Backlog).
Mailbox archive.
Good knowledge of French
Good knowledge of English;
Excellent verbal and written communication skills;
Advanced experience in Windows NT/2000/XP, MS Office, MS based applications;
Basic technical support experience an advantage but not necessary.
Flexible, well-motivated team player, ability to work under pressure.
It offers a competitive salary and benefits package, a supportive international team enviroment an the opportunity to develop your career in one of the world’s most respected IT company.
All the candidates that fit the above requirements are kindly invited to apply here or in our website:www.adecco.ro
We will contact only the suitable candidates for this position.
ADECCO RESURSE UMANE SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 4
Nr. ORCB J40/12364/2003, CUI RO15739037
Capital social subscris si varsat: 392.440 Lei
Nr. autorizatie Agent de Munca Temporara: 17/2005
Autorizatie seria nr. B/ 0000008/25.10.2005
Nr. Operator Date Personale: 15866
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
ADECCO ROMANIA SRL
Romania, Bucuresti, sector 1, str. Dr. Iacob Felix Nr. 28, Etaj 3
Nr. ORCB J40/4467/2000, CUI RO 13002186
Capital social subscris si varsat: 360.575 Lei
Nr. Operator Date Personale: 15862
Tel: 00 40 21 300 35 46, Fax: 00 40 21 300 35 54
E-mail: office@adecco.ro, Web: www.adecco.ro
BUCURESTI (HQ)- Doctor Iacob Felix Nr. 28, Sector 1, Tel.: 021/300 35 46; e-mail: recrutare@adecco.ro
ARAD - Mihai Eminescu nr. 45, Tel: 0257 / 281 147; E-mail: arad@adecco.ro
BRASOV - Str Petru Rares Nr 10; Tel.: 0040 - 372/70.57.95; e-mail: brasov@adecco.ro
CLUJ - Str. Vasile Lupu Nr 36 , Tel: 0264/ 406 234; e-mail: cluj@adecco.ro
IASI - Bld. Tutora Nr. 4, bl. B4 scara D, Tel: 0232 / 206 120; e-mail: iasi@adecco.ro
ORADEA - Str. Tudor Vladimirescu Nr 26; Tel.: 0040 - 727 735 160 e-mail: oradea@adecco.ro
PITESTI - Str. Fratii Golesti Nr. 57, etaj 2; Tel: 0248 / 612 303; e-mail: pitesti@adecco.ro
PLOIESTI - Str Mercurului Nr 1, Tel: 0244/ 519 320; e-mail: ploiesti@adecco.ro
SIBIU - Str. Vasile Milea Nr 11, Ap 57, Tel: 0269 / 206 450; e-mail: sibiu@adecco.ro
TIMISOARA - Str. Popa Sapca Nr. 12 tel: 0256/ 432 211; e-mail: timisoara@adecco.ro
