Senior Customer Service Advisor

Capgemini Services Romania SRL

23-02-2011 | EXPIRA LA 25-03-2011

POSTURI DISPONIBILE

NIVEL EXPERIENTA
Sub 6 luni
6 - 12 luni
2 - 3 ani
3 - 5 ani

TIP CONTRACT

TARA
ROMANIA

LOCALITATE


DOMENIU
Serviciu Clienti

NIVEL STUDII
Colegiu / Studii postliceale
Facultate (in curs)
Facultate (absolvent)

NIVEL SALARIAL
Confidential

Job expirat

RESPONSABILITATI

 Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
 Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details,
 Apply business and technical knowledge to meet resolution targets,
 Adhere to escalation procedures.

CERINTE

Experience – Essential
 Very Good French skills both verbal and written,
 Very Good English skills,
 Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office,
 Minimum 1 year experience in Technical Service Centre or Customer Service environment,
 Experience with web design and web development - an advantage,
 Team player with ability to work under pressure.
 Available to work in shifts.

Experience – Desirable
Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.

BENEFICII OFERITE

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

DESCRIEREA FIRMEI

Capgemini is headquartered in Paris, France and operates in more than 30 countries. We are, above all, a people company¿¿¿with over 90,000 employees in North America, Europe, and the Asia Pacific region. With more than 300 offices around the globe, we are one of the world¿¿¿s largest providers of Consulting, Outsourcing and Technology Services.