Job expirat
Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported.
Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details.
Excellent French language skills both verbal and written.
Good English skills.
Experienced in 1st/ 2nd line support.
Minimum 1 year experience in Technical Service Center or Customer Service environment.
Experience with web design and web development is considered an advantage.
Team player with ability to work under pressure.
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