Job expirat
Job Description:
The Abacus Managed Service Engineer understands Telecom Billing, using MIND Abacus software to carry out billing for our customers, and delivering excellent service and customer care. The department also provides daily support for customers by telephone and by e-mail, resolving queries about billing and carrying out tasks that support the billing process.
Job Responsabilities:
As a result of the daily tasks and customer support, bugs or change requests may arise and the Engineers will bring the changes and improvements of the software to the attention of the development team. The role will involve testing fixes. For each customer bill run there is full written process documentation and full training is given in-house on billing and the software used. Every customer has different requirements so they need different support, which offers a great deal of variety in the role.
Software Used:
MIND Abacus Billing Software
Crystal reports
SQL Server - Enterprise Manager
Microsoft Office Suite
Job Requirements:
General knowledge of Microsoft SQL Server (SQL querying, stored procedures, jobs).
Comfortable with Microsoft Office suite (Word, Excel, Outlook)
Good command of English
Understanding of Web standards/languages/paradigms (HTTPS, HTML, XML, SOAP)
Integration Program in a professional, young and dynamic team;
Professional Development Opportunities (in Technical and Managerial Area);
Participate in trainings relevant for your position;
Enjoy top class office;
Flexible working program for students;
Competitive Salaries (based on performance);
Bonuses for well-done projects
Romanian branch of MIND CTI Ltd, a leading global provider of billing and customer care, accounting and management solutions for multiple IP services including Voice, Data, Content and Unified Messaging.