Job expirat
- offer support to our customers by email, phone or forum
ie:
* login remotely to clients units through web or ssh to debug reported issues
* take advantage of usual unix tools in order to find and fix customers issues
* good knowledge of a wide range of Z-Wave devices in order to offer proper support for them. You can find a list of our supported Z-Wave devices here : http://wiki.micasaverde.com/index.php/Supported_Hardware
- Write FAQ's or tutorials for our customers
- Keep track of each customer issue and work with the developers in order to fix it
- Cooperate with international customers, development team and community;
- University degree in a relevant field (i.e. Automation and Computer science, Electronics and telecommunication, Informatics)
- Good English knowledge (written and spoken)
- VERY GOOD English speaking and writting
- QUICK LEARNER, PATIENT, ORGANIZED, SOCIABLE
- BASIC knowledge of Linux OS usage from command line
ie:
* os and folders structure
* navigate trough folder and file
* search/view/edit files
* get/put files through http/ssh/ftp from cli
- BASIC knowledge of networking
ie:
* ip classes, subnetting, routing
* manual ip/routing configuration
* firewall / port forwarding
* wireless configuration
- Basic understanding of shell scripting
- Capability of searching solutions for new/unknown issues that may arise
- Knowledge of home automation networks (Z-Wave, Insteon, ZigBee) is a plus
Work with an international young and dynamic team.
- working program is in 2 shifts : shift_1 13:00-21:00, shift_2 17:00-01:00
Quick Questions
1.How advanced are your Linux knowledges? Please describe a few!
2.Do you have any kind of experience in end user support? Please describe one!
3.What is your primary email address?
Outsourcing romanian company, specialized in developing software for linux embedded home automation gateways.
