Job expirat
Company Overview
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.
Through XL World, A Xerox Company, which Xerox acquired in 2012, Xerox also offers extensive business process outsourcing services for commercial and government organizations worldwide.
The role
PricewaterhouseCoopers (PwC) operates a Shared Service model to deliver high quality, professional and customer driven Human Capital (HC) to the UK firm (c15000 employees).
Within this model HC Customer Service undertakes a variety of HC transactional processes to agreed Service Level Agreements to support the strategic needs of the business. This role offers the opportunity to work within a team, on a variety of administrative areas and would be an excellent opportunity for personal development.
About the role
The role of Administrator within Human Capital Customer Service is central to delivery of HC transactional services; Administrators should expect to become involved in a variety of transactional processes and cross centre activities
Customer Service Delivery & Standards:
•Provide a high level of customer service to employees, business contacts and external providers in line with agreed processes in HC Administration (Leavers, Maternity, Flexible Working, etc.) and Pay and Benefits
•Fully understand the processes and SLAs associated to the team’s core activities
•Deliver required services to the business in a timely manner and in accordance with the defined process framework
•Highlight any issues, errors or complaints to the Expert Administrator and/or Team Leader
Requirements
The following skills are required for this role:
•An advanced level of English
•Excellent Data Entry skills
•Strong attention to detail
•Effective customer service skills i.e. follow up on requests with internal and external clients
•Strong verbal and written communication
•Intermediate experience in Microsoft Office Suite especially EXCEL
•Experience with Lotus Notes. (desirable)
•Strong technical skills such as downloading data, ability to cross check data and manipulate data reports (desirable)
If you are up for the challenge and excited by what you have read then apply now! Please drop your resume in English at recrutare@xlworld.eu with the title “HR Customer Services Administrator application”
Contact: Laura OLOERIU (laura.oloeriu@xerox.com)
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
