Job expirat
Job Description:
Our company requires motivated and determined individuals who want to develop their technical skills and careers for the role of Incident Handlers for the delivery of client /customer specific services. Services are delivered in both English and French Languages The Incident Handler will provide technical remote support to the end user community, utilising state of the art technology which have been specifically designed to improve the number of incidents fixed on initial contact. Full training will be given on the tools and technology deployed.
Primary Objectives:
- Undertake initial diagnostics of the incident, utilising the tools available and resolving as many as possible on initial contact
- Accurately record and classify all incoming Incidents with the appropriate priority, category and incident summary details or error messages
- Proactive flag incidents where no knowledge solution was found
- Meet or exceed the level of Service when responding to all incoming Incidents
- Accurate and timely hand off to other resolving teams
- Strong English and French language skills
- Good telephone manner
- Flexible and well motivated team player
- Excellent communication skills and ability to work under pressure
- Experience of working in a Customer service environment
- A basic understanding and a strong interest in IT is required
- attractive sallary package
- the opportunity to work for a global leader in consulting, technology and outsourcing services
Manpower is reinventing the employment services industry by helping employers and individuals adopt new approaches to the evolving world of work. Manpower calls this approach Contemporary Working.
Contemporary working is about what’s now and what’s next in the world of work. Manpower offers insight and advice that enable clients and candidates to make the right choices and make the most of what’s happening now and what is coming next in the changing world of work.
Manpower operates in 72 countries through its 4200 offices worldwide, serving more than 400 000 clients.
BUCHAREST Branch: Bd. Unirii, No. 18, Sector 4, Cod 040107, Bucuresti
Fax: 021/301.85.41, E-mail: bucuresti@manpower.ro
TIMISOARA Branch: Str. Medicinei, Nr. 1B, Cod 300041, Timisoara
Fax: 0256/309.482, E-mail: timisoara@manpower.ro
BRASOV Branch: Bdul Grivitei Nr.42, Brasov
Fax: 0268.428.850, E-mail:brasov@manpower.ro
CLUJ Branch: Str. N. Titulescu, Nr. 39,
Ap. 11, Cluj-Napoca
Fax: 0264.433.902, E-mail:cluj@manpower.ro
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