Job expirat
Company Overview
Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size.
Through XL World, A Xerox Company, which Xerox acquired in 2012, Xerox also offers extensive business process outsourcing services for commercial and government organizations worldwide.
The role
We are looking for an English and French speaking Help desk analyst who is to join our efforts in providing client support and technical issue resolution via E-Mail, phone and other electronic medium
Your main responsibilities will be
•Researching and resolving caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups
•Monitoring priority of calls and escalates to specialized technology groups as needed. Tracks incidents in order to ensure timely resolution to problems.
•Preparing standard reports to track workload, response time and quality of input.
•Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
•Acting as a liaison between customers and technical escalation teams.
•Monitoring production systems and workflows as required
•Installing, configuring and deploying application code.
•Other operational tasks as assigned.
Our future colleague
•Must be fluent in English and French
•Should have pertinent working experience as Help desk analyst in an IT support function or a customer service oriented, call center environment.
•Should have proven history of troubleshooting browser based applications on Windows XP / Windows 7 Operating Systems.
•Should demonstrate sufficiency in Microsoft Access, Excel, and Outlook.
•Should have experience with operational incident/service management, ITIL Service Management knowledge preferred
•Experience with Microsoft SQL and IIS strongly preferred
If you are up for the challenge and excited by what you have read then apply now! Please drop your resume in English at recrutare@xlworld.eu with the title “Help desk analyst with French and English application”
Contact: Laura OLOERIU (laura.oloeriu@xerox.com)
XL World is one of the leading and fastest-growing Outsourcing companies in Romania. We employ close to 600 professionals in 2 high-tech centers in Romania.
We are located in Iasi and Oradea and we have offices in UK, Italy and Albania.
We provide multi-lingual services to the largest multi-national companies in the areas of Customer Care, Marketing, IT and Back-Office.
Our work environment is higly dynamic and results-oriented.
We heavily invest in training and development of our employees.
For more information see our web site: www.xlworld.eu
