Job expirat
Purpose:
The Document Imaging Specialist works as part of the Service Delivery team that is aligned to one or more customers. He/she will have focus on the following:
- Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
- Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
- Contributing to service transformation and business growth (KPI: Further profitable service revenue)
Main Responsibilities
- Operate scanning equipment and software.
- Electronically process and digitalize documents according to required SLA.
- Input data from source documents.
- Complete scanning/data input according to required SLA.
- Conduct quality checks on own work to ensure accuracy and required standards.
- Code, index, sort and file material according to required SLA.
- Keep statistics and records of all work undertaken.
- Act as an expert when advising customer on complex/technical jobs and discussing their production requirements/turnaround times etc
- Interacts and provides regular update on the ongoing activities to the Team Leader
- Other duties as required.
Relationships:
- Xerox Service Delivery
- Customers
- Third Party Suppliers
Background, skills, experience and qualifications
- Experience in customer facing role
- Experience dealing with different documents: e.g invoices
- Fluency in Italian (spoken and written) and proficiency in English (spoken and written)
- Knowledge of Microsoft Office Products
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
