Job expirat
The role: Customer Care Assistant with English and French
We are looking for individuals who thrive on a challenge and truly want to provide services that exceed the expectations of each and every one of our customers. Our ideal candidate is customer-focused, highly detail-oriented, and able to consistently produce results. We are looking for extremely reliable individuals who can adapt to change, absorb and apply new information, and who have the determination to learn detailed processes.
Duties and responsabilities :
• In-bound calls from employees mostly about log-in and navigational inquiries for Workday and LMS
• Respond to e-mail inquiries, e-mail support is English only
• Callers can also leave messages via voicemail; our new colleague would also have to respond to voicemails and call the customer back
• They will also do High Volume Recruiting (manual encoding work)
• Language skills, fluency in English and French (minimum B2 level)
• Good communication skills and customer focus
• Multi-tasking and adaptability
• Fast learner
• Sustained work capacity
• Computer skills (fast user) and MS Office package knowledge.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
