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Position Summary
The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of the business unit. The Business Analyst will design and document workflow and make appropriate recommendations that will positively impact operational effectiveness. The Business Analyst will track and analyse business unit trends and make appropriate recommendations that will positively impact the unit.
Main Duties
• Coordinates the development of all approved versions of business and functional specifications for specified applications.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Develops effective reporting tools for the business unit
• Analyses the business unit’s activities and trends and compares analyses against the service standards and best practices
• Prepares routine reports
• Analyses, plans and implements process improvement needs.
• Develops metrics that provide data for process management and indicators for future improvement opportunities.
• Measures performance against process requirements, aligning improvement projects to close performance shortfalls.
• Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.
• Assists in enforcement of project quality standards.
• Manages resources allocation and task distribution in accordance with project schedule.
• Understands how to communicate difficult/sensitive information tactfully.
• Identifies critical issues with ease.
• All other duties as assigned
Skills
• Data and work load analysis
• Advanced Excel
• Report analysis
• General process overview (whole picture; knows who to talk to)
• Workplace Communication
• Effective Business Communication
• Problem solving
• Conflict solving skills
• Self-organization skills
• Time Management & Planning skills
• Cross training/on the job training
• English advanced level
• Client relation skills and Vision
• Negotiation skills
• Knowledge of documentation: Quick and complete understanding
• Decision-making ability
• Reporting and Status Updates - How to create reports and status updates
• Power Point ; Word; Outlook basic knowledge
• Use of analytical Tools - To be able to analyse different types of data
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
