Job expirat
The role: Asset Operator with English and Italian
Role Purpose:
• The Asset operator is responsible for the day to day management of the account asset database working with the internal tools.
• The Asset operator is responsible for development and delivery of various reports and / or data sets to aid in decision making
• The Asset operator is responsible for an end-to-end management of MACD issues (move, add, change, disposal)
Scope:
• The work undertaken by the role holder is completed in line with the Service Level Agreement and Statement of Work relevant for the customer.
Major Responsibilities
• Manage end-to-end all the MACD requests from SD site
• To facilitate multifunction device, copier, fax and printer move/add/delete/change requirements from customer users, to
contracted service levels and in line with the overall strategic direction for the account
• To act as a single point of contact for customer queries relating to equipment order processing and provide a quick response to
customer demands
• Monitor order processing and deliveries and keep close check on the status
• Ensure that all moves are carried out within the agreed timescale with the customer
• Work closely with Service Delivery Team to ensure customer expectations are met and develop existing business relationships
• Provide weekly/monthly reporting
• Assess and resolve issues within systems
• Attend conference calls and provide input as required
• Act as a focal point for account issues, feedback from Customers, and Xerox personnel
• Act as a focal point for systems questions (XSM/XDM)
• Work with account teams to ensure success and maintenance of data
Background, skills, experience and qualifications:
- High School Diploma / (GED) / Secondary School GCSE or Equivalent
- Good communication and interpersonal skills
- Systems knowledge: Intermediate Excel, XOS; XSM, XDM, XSP, XRM
- Solid planning and organizing ability
- High level of accuracy
- Ability to work with minimal supervision, self-motivated
- Demonstrated use of organizational processes preferred
Primary Skillset Needs
- Good Italian speak/read/write (he/she has to work directly with colleagues and customers)
- Good English speak/read/write
We are looking to fill this position as soon as possible. Please apply only in the nature specified. We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
