IT Help Desk Coordinator

Excellent in spoken & written English. Presentable and well groomed. Involved in the provision of telephone, Network, system or internet support to users of particular IT products. Allocating work.

Degree / Diploma in Computer Science. Age between 20 to 25 with a relevant experience of 2 yrs. Strong character and bearing. Systematic and organised working approach. Excellent in spoken & written English. Presentable and well groomed. Involved in the provision of telephone, Network, system or internet support to users of particular IT products. Allocating work to IT Technicians. Co-ordinating technician movements. Ensuring that all calls logged by the help desk are resolved within the allotted time. Communicating announcements, memo¿s to the business. Projecting a professional image of the IT Department as a first port of contact. Articulate, Good Telephone Manners. Strong client focus and genuine desire to assist. Analytical skills. Should be able to perform Multitasks. Good organization skills, able to resolve issues on own initiative. Patient and tolerant, Technical aptitude. Methodical and disciplined approach to problem solving. An observant and inquisitive approach to people and their environment. Able to analyse a situation quickly. Able to produce detailed and accurate work.