Job expirat
Duties:
Manage and supervise all Spa therapy administration work including:
- Contact and correspondence to guests
- Creating reports for Spa Manager
- Preparation & confirmation of Spa services to all guests
- Preparation & confirmation of documents and forms for guests and Therapy staff.
- Stock ordering and stock control
- Promotions and marketing of Spa therapies.
- Therapy working schedules and rosters
- Supervise Therapy Team.
- Appraisals and trade testing of Therapy staff
- Recruitment and selection of Therapy Staff
- Ensuring Spa operation follows SOP guidelines and regulations.
- Managing customer complaints
- Supervision of Therapy incentive schemes
- Provide usage reports on Therapy Services
- Stock control and inventory for Therapy products and Spa consumables
The Position:
- This position has the primary function of supervising the Spa Therapists and the treatments provided in the Spa.
- Duties include co-ordination with the Spa Manager on the daily operation of the Spa, and man-management of the Spa Therapy team.
-The job function calls upon strengths of commitment to customer services, leadership skills by leading a team of Spa Therapists by example .The ability to prioritize work loads, work under pressure , resourcefulness and initiatives are a must.
Experience & Qualifications:
- Fluency in written and spoken English - Arabic and European languages are an asset.
- Liaison with Spa team and dealing with queries in a professional and effective manner.
- Ability to motivate and lead by example a team of Spa Therapists.
- Excellent telephone skills.
- Proven excellent interpersonal skills.
- Customer-focused to effectively manage all customer care issues.
- Previous experience as a Spa Therapist in Hotel and Resort Spas,
- Good team-leader.
- IT literate
- Manage all processes of administration work generated by Therapists.
- Ability to work well under pressure and multi-task as required.
- Confidence in customer care delivery and handling of customer complaints.
- Task driven.
- Delivering high standards of customer service and Spa therapies.
- Therapy experience and qualifications.
- Male or Female
Accommodation, transportation, food, insurance: provided by the Employer
Global Services Solutions Ltd. represents a recruitment company (subsidiary of I.M.R.A. Group - www.imra.ro) specialized within Hotel & Catering, PR & Admin, Sales & Marketing, Engineering and Construction industry.
We kindly invite you to visit our new wesite: www.gss.ro
