Job expirat
- Personally effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process.
- Achieves sales goals established with the line manager via the combination of customer acquisition and relationship deepening.
- Transforms service transactions into additional sales opportunities.
- Provides customer feedback to line Manager to assist in decision-making.
- Prepares and executes a sales plan for the assigned account relationships and for each account relationship in particular.
- Achieves monthly sales plan via conversion of branch walk-ins, customer referrals, marketing leads and self-generated leads.
- Proactive in assessing financial needs of customers and providing solutions.
- Maintains a high level of personal interaction with his customers.
- Keeps updated and learns in-depth and more complicated products offered by competition. Provides feedback to the rest of the branch team and to the supporting units on new product opportunities.
- Keeps abreast of the latest marketing, economic, financial and other trends so as to guide customers to understand how these happenings can impact financial needs/opportunities.
- Proactively updates customers and new bank offerings (through different channels: telephone; meetings/presentations in branch and on field; e-mail) and encourages use by the highlighting the advantages to them.
- Keeps track of the reasons for which customer interacted with him according to the procedures in place. This information is necessary to increase customer satisfaction by better understanding each customer s needs in future interactions, by customizing approach to each customer, and by identifying general or specific reasons for customers requests and complaints.
- Keeps strict confidentiality of all operations and discussions with clients.
- Is responsible for complying with regulatory, audit and compliance procedures.
- Respects the working schedules prior established
- Any other tasks required by Branch Manager or Customer Desk Supervisor.
- A University degree is mandatory;
- At least 3 years of relevant work experience (retail services)
- Superior sales skills.
- Sufficient knowledge of specific retail (RBS Bank) products/services offered by RBS Bank and local competition.
- English Knowledge
Personal Skills:
- Superior communication and relationship building skills.
- Ability to address financial needs of more sophisticated target market customers.
- Well organized and accurate, goal orientated, analytical thinking, customer focus, teamwork, positive attitude, fairness, ability to pay attention to details and work under pressure, process management, functional proficiency
RBS este una dintre cele mai mari companii de servicii financiare din lume,
?nfiintata in anul 1727, dispunand de o retea globala cu birouri in peste
50 de tari, avand 170.000 de angajati si deservind 40 de milioane de
clienti..