Job expirat
- Understand the current technical landscape and existing infrastructure;
- Support of MS SQL based applications;
- Investigate, respond to and resolve support requests;
- Execute the installation and configuration of desktops;
- Troubleshoot telecom and system problems
Technical requirements:
Mandatory:
- Front-line Help desk experience
- Windows server 2003/2008 support, administration and AD experience
- Network Knowledge – TCP/IP, Routers, Switches
Preferred:
- Web forms / Web scripting
- Microsoft SQL DB maintenance
- VoIP experience
Nice to have:
- Telephony Experience/Knowledge
- Avaya Experience/Knowledge
- Windows based desktop computer support (HW/OS)
Personal requirements:
- Good communication skills;
- Team player;
- Self motivated;
- Organized;
- Detail oriented;
- Able to handle changing priorities
- Keen to learn
- Flexibility
- Excellent troubleshooting capability
- English language medium-advanced
- Available for two weeks training in Bucharest
CallPoint New Europe JSC (CallPoint) is a multilingual call center and Business Process Outsourcing (BPO) provider operating in Eastern Europe. The Company has got 1,200 seats across its four delivery centers: Bucharest and Craiova (Romania); Sofia and Plovdiv (Bulgaria).
The Company is ISO 9001:2008 (Quality Management System) and ISO 27001:2005 (Information Security Management System) certified; as well as a PCI DSS Compliant Service Provider.
CallPoint is privately held, with the European Bank for Reconstruction and Development (EBRD) as a shareholder.
