Job expirat
Responsabilities will include , but not limited to:
- answer inbound calls and handle customer's issues regarding orders
- investigate complaints in CRM's and keep detailed, clear comments of action taken
- respect and use client business rules for troubleshooting customer's issues.
- answer e-mails in professional and pre-set manner.
- make outbound calls for clients, following procedures and business rules as established by clients
Qualities we are looking for in the ideal candidate:
- very good writing and editing skills in English and Germany
- detail oriented and organized personality
- reliable, self - motivated and results driven
- ability and acceptance on working with different cultures and nationality
- upbeat and calm attitude towards customers and colleagues
Skills needed:
- German: advanced level, fluent in: writing, understanding, conversation
- English: advanced level, conversational capability
- Computer knowledge: navigation, mail browser, Word and Xcell, skype
Technical requirements:
- High-Speed Internet connection through cable*
- Windows environment
- Noise reduction head-set with microphone
*1MB or more, ping and speed test will be required, no wireless or data-cards accepted
We offer:
- Competitive Compensation
- Bonus and incentives based on performance
- Posibility of working in a global community
InCall International is a professional services firm with a college educated labor, at a low cost that is dedicated to making offshore services work for our customers.
We are a leading provider of outsourcing services to corporations of any sizes, located strategically in Costa Rica.
We share our knowledge of offshore development, our extensive project management experiences, processes and methodology and wide network of personnel resources to ensure an outsourcing strategy that works for our clients.