Job expirat
Sales/Relationship Management
Personally effective at building the business, deepening relationships and increasing targeted consumers through the execution of an effective sales process.
Sale of all Banking Services and products including RBS proprietary and third party funds, structured products, bonds, and preferred stocks, etc.
Growth and retention of Consumer Banking liability book. Checking attrition levels.
Acquisition of new quality high net-worth customers, correct profiling of clients and maintaining ongoing updates on profile
Prepares and executes a sales plan for the assigned account relationships and for each account relationship in particular.
Achieves monthly sales plan
Proactive in assessing financial needs of customers and providing solutions.
Preparation of Credit and business proposals to meet specific client needs
Maintains a high level of personal interaction with his customers.
Keeps updated and learns in-depth and more complicated products offered by competition. Provides feedback to the rest of the branch team and to the supporting units on new product opportunities.
Keeps abreast of the latest marketing, economic, financial and other trends so as to guide customers to understand how these happenings can impact financial needs/opportunities.
Proactively updates customers and new bank offerings and encourages use by the highlighting the advantages to them.
Service/Operations
Achieves and/or surpasses service standards.
Maintain proper files and documentation
Demonstrates all access channels to customers.
Management and Resolution of customer complaints
Builds back-ups for himself.
Proactively provides feedback to the line Manager of new products, marketing, service opportunities and issues in decision making consistent with the ABN AMRO experience.
Management Responsibilities
May act as a lead worker (e.g. schedule workflow, train and coach others).
May take a lead role in sales process management.
Professional qualifications:
-English proficiency
-A University degree is mandatory;
At least 3 years of relevant work experience (retail services, brokerage, banking)
Personal Skills:
Superior sales skills.
Superior communication and relationship building skills.
Ability to address financial needs of more sophisticated target market customers.
Competencies: analysis, communications, customer focus, teamwork, functional proficiency.
RBS is one of the leading financial organizations in the world. It was established in 1727 and at the moment it employs 170,000 people in more than 50 countries and serves about 40 million clients all over the world.