Job expirat
- Ensures the technical support to the direct sales team;
- Implements the customized solutions to the client; solves customers’ problems;
- Sets-up new accounts related to integrated communications solutions highlighted in subscription contracts by direct sales team;
- Involvement in clients’ training related to how to use company’s products and services in order to achieve full customer satisfaction;
- Ensures full support in case of handsets delivery;
- Establishes and maintains very good relationships with company’s customers; periodically visits the clients in order to identify clients’ potential and/or proposes development of special customized applications - shapes the information and provides specific information to the direct sales team;
- Replaces out of order handsets with a swap, sends the handsets to the Service department, contacts the clients and recovers the swap terminals.
- University degree (Technical);
- Minimum 1 year IT experience or on a similar position in telecommunications;
- Advanced knowledge of MS Office, Linux/Mac OS;
- Mobile communication overall knowledge; very good knowledge on how to use handsets;
- Excellent communication and interpersonal abilities;
- Able to work under pressure and meet deadlines;
- Very good analytical and problem solving skills;
- Excellent teamwork and cooperation abilities;
- Very good command of English;
- Driving license - B category.
Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.
With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!