Job expirat
* Plans, develops, delivers and improves training initiatives in accordance with Sykes business plan and Samsung account standards;
* Manages and ensures the efficient and effective management of the training program by the Account Trainers;
* Develops and coordinates the training processes to ensure that agents have the technical and soft skills required to maximize customer and client satisfaction;
* Develops, co-ordinates and manages the quality monitoring process;
* Provides specialized input into quality, training and operational functions.
* University educational degree;
* At least 2 years previous professional experience in a similar position;
* Proficient with writing reports, business correspondence and procedure manuals;
* Proficient with spreadsheets and working processing software;
* Excellent in planning and organizing, result-oriented person;
* Professional and technical excellence;
* Excellent and communication and interpersonal skills;
* Proficient in English..
We offer the oportunity of working in a dinamic environment, with challenging assignments and career opportunities.
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
