11-05-2011 | EXPIRA LA 10-06-2011
Job expirat
• Capable of providing up-to date professional information and maintains customer service work (in terms of communication, the profession and working discipline) model for the team
• Arranges training courses and develops training plans for customer service, ensures that the customer service is conversant with and holds at a maximum level their professional skill and information required for their work
• Prepares and continuously updates training material
• Delivers training courses to new hires and existing staff, prepares tests to measure the students’ knowledge, prepares action plan to cover gaps
• Monitors the up-to-date nature of training materials ensures that all conditions required for the training courses are in place while closely cooperating with the Supervisors and the Account Manager
• By maintaining accurate records, monitors the execution of training courses and is prepared to inform the his/her managers on the efficiency of the work by submitting reports whenever requested
• Conducts regular training needs analysis in order to maintain high quality of service
• Liaises with the originating company’s training managers, monitors and coordinates the Client’s needs with Sykes management and Sykes trainers
• Monitors feedback forms from students, prepares action plan if necessary.
• Previous professional experience in delivering trainings
• Excellent English skills (advanced)
• Excellent Italian skills (advanced)
• Excellent communication and presentation skills, and the candidate’s ability to remain composed in any situations
• Strong computer knowledge, advanced level skills with Word/Excel/Power Point or other office programs
• Strong skills for organization and creativity
• Accurate and precise
• Patient, customer-focused, courteous, helpful and empathic approach
• Good social personality who everybody feels easy to contact and is trusted by colleagues
• Carries maximum commitment to the company
• Experience in people management: motivation and development.
We offer the opportunity of working in a dynamic environment, with challenging assignments and career opportunities.
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
