Job expirat
- Provide first level technical support for existing application customer base,
- Keep track of customer issues by logging cases into SalesForce,
Troubleshoot issues which relate to the application,
- Identify, reproduce and log issues into bug tracking system,
- Work with Engineering, Professional Services, and QA to resolve customer issues,
- Communicate resolutions to customers,
- Build the support knowledge base by documenting issues and resolutions,
- Work with customers to upgrade to new version of the application.
- Bachelor degree prefered in Computer Science, Computer Engineering, informatics or related discipline preferred,
- Experience in writing SQL queries,
- SQL Server 2005 configuration experience,
- Working knowledge of Windows 2000/2003 operating system,
- Knowledge of IIS, network configuration,
- Outstanding verbal and written communication skills,
- advanced english knowledge.
AROBS (www.arobs.com/www.arobs.ro) activeaza in domeniul dezvoltarii solutiilor software atat pentru piata romaneasca cat si pentru cea externa din 1998, avand sediul central in Cluj-Napoca si filiala in Bucuresti. AROBS este o firma dinamica fiind formata acum din peste 100 de profesionisti. Nucleul echipei ARoBS este alcatuit din programatori/analisti programatori cu un grad ridicat de specializare si experienta in lucrul cu cele mai noi tehnologii: .Net, Java (J2EE), C#, C++ si dezvolta solutii software complexe precum: aplicatii pe terminale mobile (Palm/Windows/Symbian), aplicatii GPS localizare flota, aplicatii e-banking, aplicatii pentru sisteme de navigare mobile, aplicatii grafice pe Macintosh etc. AROBS si-a consolidat pozitia pe piata romaneasca de IT prin incheierea unui parteneriat strategic cu grupul finlandez Hotelzon – lider mondial in rezervari hoteliere si aplicatii software destinate industriei hoteliere. AROBS este business partner IBM si partener certificat Microsoft si membru in ambele asociatii de software: ANIS si ARIES.
ARoBS este certificata ISO 9001:2000.
La AROBS vei avea parte de un mediu de lucru placut, o atmosfera calda si colegiala si proiecte provocatoare de mare anvergura, cu o continuitate asigurata.
Pentru mai multe detalii despre compania noastra vizitati www.arobs.ro; www.arobs.com.
