Job expirat
This job will get you busy with
- Provide analysis, incident support and resolution to the company's PLM, via phone, chat and email;
- Address end-user incidents and requests for assistance within agreed service level guidance in support of business and
IT priorities;
- Work on L2 and L3 support and respond to user tickets in timely manner;
- Suggest workarounds/alternatives and resolutions to user issues, problems, queries.
Basic qualifications:
- Technical university degree – IT field is considered an advantage;
- Good English communication skills and proactive participation in providing innovative ideas and solutions;
- Experience in Industry Applications;
- Proven ability to work creatively and analytically in a problem-solving environment;
- Flexibility and precision;
- Willingness to travel for a short term at the customers’ locations (in EU Countries).
Professional skills requirements:
- Good understanding of the PLM processes and knowledge of the Teamcenter product;
- Knowledge about the Teamcenter integrations with CAD Tools (NX, I-deas) is an advantage
- Experience in 2nd and 3rd level support activities
Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 358,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.
To find more about Accenture and how you can use and improve your skills visit our careers website http://accenture.ro/cariere and like our Facebook pages https://www.facebook.com/accentureinromania and https://www.facebook.com/Accenture.Industrial.Software.Solutions.Romania.
