12-10-2012 | EXPIRA LA 11-11-2012
Job expirat
DESCRIEREA COMPANIEI:
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 40,000 employees.
www.sykes.com
Responsibilities:
• Ensures business alignment to client’s overall service strategy and requirements
• Ensures consistency in service delivery and business processes in the provision of services to customer and consumers
• Acts as the primary interface between SYKES and client’s department(s)
• Translates client requirements into effective local level goals and objectives
• Communicates effectively and clearly the goals and objectives
• Ensures the team(s) has/have complete awareness and understanding of all SLA's, KPI's and business objectives
• Delivers all reporting as per the account reports suites
• Adheres and reinforces SYKES policies and values
CANDIDATUL IDEAL:
• Higher/further educational qualification or the equivalent
• Proficiency in Spanish and English is a must
• Experience in Call Center industry or similar environment
• Experience in working with people on different levels
• Previous people management experience.
• Excellent leadership and people management skills
• Extensive Client management and relationship experience
• Experience in working to achieving and exceeding client expectations, KPI’s and Service Level Agreements
We offer:
• the opportunity to work in a dynamic environment, in an ambitious and talented team
• professional trainings
• opportunities to develop your carrier and to grow in SYKES
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
