Job expirat
- Lead and support a team
- Set the performance targets for the staff according to the MSA/ SOW
- Plan, organize, monitor and manage on daily basis the staff performance
- Manage the targets, activities and achievements of the team.
- Take timely action to coach, develop, train, motivates and inform direct reports in order to improve their performance
- Manage the permanent update of all process documentation
- Daily relationship with customer’s leadership team, build and maintain excellent relationship with the customer
- Deliver operational excellence
- Act as point of contact for all process/people related escalations
- Initiate and execute process improvement
- Supports the Operations Manager and other support functions in administration activities.
- Supports/ prepares reporting decks
- Very strong leadership skills (motivating, feedback, coaching, action oriented, delivering results)
- 3+ years of experience in Collections or Procurement or Customer Management processes
- Excellent communication and interpersonal skills; drive for results and conflict resolution
- Outstanding customer orientation and energizing attitude
- Economics university graduate
- Fluency in English
- Computer literate
Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across the world, from Hungary and Romania to the United States and Mexico, as well as in India and China.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expanding our team in Cluj and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
