03-12-2007 | EXPIRA LA 06-12-2007
Job expirat
-Recognize and reward individual and team level achievements
-Customer relationship management in a remote type of operation
-Monitor daily activities
-Ensure Key Performance Indicators are met with the pre-defined objectives
-Minimize Customer issues and concerns proactively
-Build strong communication and close working relationship with the key stakeholders at Customer side just as with internal Genpact enabling functions
-Maintain knowledge and understanding of financial performance indicators per the respective operational teams ( billability elements, chargeable items towards customers)
-Identify and drive process improvement opportunities , projects aligned with business initiatives and customer needs
-Lead resolution of technical, infrastructure related problems of the respective operational team
-Being responsible for the day to day leadership, daily operational team planning and performance deliverables. Identify training, coaching and budding opportunities and needs for all team members
-Ensure the full understanding of the existing company policies among employees
-Ensure understanding of the company’s disciplinary process, implement as and when required
-Attend meetings and present performance indicators on internal operational reviews
-Drive improvement of customer related and business metrics
-Identify training, coaching opportunities and needs
-Build strong communication and relationship with the region and the customer team
-Identify process improvement opportunities and lead resolution of technical problems.
-Analyze customer feedback, put in place action plans in order to proactively reduce Improvement Opportunities and maintain operating mechanism with customer, be escalation point for the team
-Drive standardization and productivity improvement within the team
-Share best practices across teams
-Improve process capability
-Attend meetings, give presentations and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems.
-Supervision of team performance – coach, support and appraise. Screen and select team members as per customer requirements.
-Act as point of contact for all process/people related escalations.
-Fully understand and master the team's scope of all activities and related business processes.
-Participate in the new agent’s training when ramping up the team or replacements for attrition
- The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
- Extensive training, locally and internationally, will be provided for the jobholder (availability to travel abroad for 2 months is compulsory).
- The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
- Extensive training, locally and internationally, will be provided for the jobholder (availability to travel abroad for 2 months is compulsory).
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
