04-06-2010 | EXPIRA LA 10-06-2010
Job expirat
The primary objective of the Level 2 Deskside is to resolve user incidents (problems) as quickly as possible returning the user to full service.
Main tasks and responsibilities:
- Maintaining IT Compliant environment-adhering and implementing Genpact Security Policies in Deskside environment
- Handling Reimage requests
- Patching Network cables in hub rooms-Maintenance of Hub Rooms and IT Control Offices as per Genpact Clean Desk and Data Compliance policies
- All deskside related Moves and changes in IT Infrastructure eg. IT Systems, Machines, wiring, cabling, etc.
- Managing team movements across CoEs
- Asset Management and Inventory control
- Setting up of Video Conferencing equipment
- Maintaining stock availability
- Guiding / handling Level 1 escalated cases on Coreload eg. Microsoft Office Applications, Operating System Windows 2000 and XP, Account Administration i.e. Creation, Change, Update, Remove on GECISROM, VPN Token Management not limited to password reset, disabling, etc.
- Create / Update SOPs wherever required
Main knowledge areas:
- Level 2 Windows.
- Deep Microsoft Office knowledge.
- Hardware knowledge.
- MCP or MCDST Windows XP is an advantage.
- English knowledge (at least an intermediate level) is required
Experience requirements: at least 6 months IT helpdesk experience
Other required abilities:
- Ability and willingness to learn complex IT - infrastructure domains, accomplish stretch goals in order to add value to Genpact and its customers
- Results oriented
- Customer oriented
- Team player
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
