Senior Process Associate order management

InnerLook

07-02-2010 | EXPIRA LA 13-02-2010

Job expirat

RESPONSABILITATI

- Responsible for managing the orders until the goods are received by the customer;
- Respond to telephonic queries by customer and sales team;
- Responsible for all transactional activities related to the conversion of a Purchase Requisition into a Purchase Order;
- Also includes expediting on all past due PO¿¿¿s and Open Orders


CERINTE

- FRENCH or GERMAN or ITALIAN - very good
- Receive/check/enter order data in ERP;
- Instruct and liaise with warehouses to and arrange the execution of the goods shipment in a cost effective way;
- Prepare relevant order documents (export, transport, custom clearance, assurance, etc);
- Handle all order related problems and find solutions with customers and internal parties involved;
- Escalate problems in time to the Customer Care Supervisor and or Sales Organization;
- Interaction with Logistics partner and update customers on availability and delivery;
- Knowledge of process flow / tools;
- Understanding of the Procurement function and linkage with the Financial Dept in a company;
- Understanding of the PR to PO process with all subsequent steps and rules to be followed
- Knowledge and understanding of the critical elements to be identified on a PR (if contracts in place, status of the supplier as in Strategic/Preferred/One-time, if any discounts applicable, special payment terms as per the commodity/services that are ordered etc);
- Ability to identify exceptions and document them in the SOP;
- Ability to liaise in an effective manner with the requisitioners, suppliers worldwide for various process related issues and clarifications needed.


DESCRIEREA FIRMEI

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