Job expirat
We are looking for an Client Relationship Manager to work in our consulting company at our Cluj office. Our clients are all UK based so a good level of English is essential. Our clients are mainly professional business people working in Law, IT and Finance and we provide support services to them such as administration, marketing and customer service.
Your responsibilities will include:
• answering calls and getting clients to sign up
• keeping in touch with clients and making sure they are happy
• making sure your clients pay on time
• dealing with complaints professionally
• setting up business meetings
• managing client expectations
As a Client Relationship Manager you will understand the value of client satisfaction, you will know how hard it is to acquire clients and you will know that if you are looking after them then you are being trusted with something very valuable.
You will understand that client relationship management is a sales role and you will be expected to deliver results.
You will need to sell yourself
You will need to sell your skills
You will need to sell your company
You will need to sell your services
You will need to have a proven track record in building relationships and increasing client spending.
Selling can be the easiest job in the world, all you need to do is:
1. Be Awesome
2. Tell People
This is why we are looking for an awesome person.
Someone that understands that success does not come easily, that fat pay cheques are earned after 5pm and that facing challenges is the only reason for being alive. You will have a positive attitude, you will be pro-active and have a talent for recognising opportunities and turning them into results.
Salary: Show me you can negotiate
If you want to apply you’ll know that hitting the ‘Apply’ button is pointless, you’ll call our Company Director in London and tell him yourself on +44 20 7989 0737
Reliable: your client will have their business and their reputation in your hands. Don't let them down.
Strong Communication Skills: often you will be given instructions which are incomplete, light on detail and occasionally not realistic. You will need to know when it is appropriate to ask for further information and how to manage expectations.
Problem Solving: Your clients will come to you with problems that need solving, if you don't solve them, they will have to, even if that means finding help elsewhere.
Customer Service Focused.
Most of the work we receive is at the advanced level, therefore it is the sort of role where career progression shouldn't be a problem. If you are able to master the basics you will be able to quickly progress to bigger and better things very quickly, even if you want to move into business development, training or managing your own team of Executive Assistants.
The final amount you can earn will depend on how many client accounts you would like to manage and how much work you are able to handle. Executive Assistants are generally quite well paid, so it is ideal if you are looking for something that has more to offer than your average office job.
Belmore Finance offers all round business support for small and medium sized businesses, without expensive staffing costs.