22-07-2011 | EXPIRA LA 21-08-2011
Job expirat
Enter order data in SAP for:
o Order confirmation
o Material allocation
o Third party vendors
o Invoicing
o Reporting, e.g. Sarbanes and Oxley
Respond to telephonic queries by customer and sales org.
Update SAP with customer master data
Interaction with Logistics partner and update customers on availability and delivery
Create Purchase orders for third party orders
Handle all update requests from internal org. ( rebates, debits/credits), returns
Build good rapport with customers and sales reps
Receive and check incoming customer orders
Monitor order portfolio on a daily basis.
Handle all order related problems and find solutions with customers and internal parties involved. Escalate problems in time to the Customer Care Supervisor and or Sales Organization
Documents preparation for export orders
Exchange information with banks, chamber of commerce, embassies… to obtain and to certificate documents
Ensure proper filing and archiving of orders
Handle logistic complaints and return shipments
Handle logistic related Special Customer Requests (SCR)
Initiate ideas to improve efficiency of Customer Service activities and be involved in projects to implement these ideas
SAP or ERP knowledge and awareness
College degree as a minimal educational requirement
Good primary language skills ( level GALA 7+ minimum ) spoken as well as written
2 or more years of experience in a traditional customer service environment or related service situation
Excellent communication skills written and oral in stressful situations
Good business writing skills / bus
Multitasking ability
Team player
Accurate and eye for detail
Strong administrative skill set
JobFix
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