Job expirat
- Ensure the team members meet targets.
- Focus on process improvement, development needs of the CRM tools, lead resolution of technical problems..
- Communicate on a regular basis with Global operation Managers/ SDLs, as well as with the process owner. Communication both in oral and written form.
- Prepare weekly dashboards and regular work reports.
- Participate in the recruitment process of new team members
- Train new team members/ team leaders
- Resources planning to meet team goals and objectives.
- Identify training, coaching, mentoring and buddy opportunities.
- Share best practices across teams.
- Participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems.
- Leadership skills; ability to lead, motivate and coach employees.
- Excellent communication and presentation skills.
- Good analytical skills, capability of quick decisions making.
- Logical, system oriented mindset.
- Initiativeness, result orientation and positive approach/attitude.
- Strong CP skills.
- Customer oriented mindset, ability to work on own initiative as well as part of a team.
- Ability to work with tight deadlines.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.
