Job expirat
Personal Services Group employs for one of its customers:
Operations Manager
Description:
- Role would require leading teams of Process Associates and Sr. Process Associates AND/OR might include leading Management trainees and Team Leaders to ensure best in class shared service support to our global clientele in any of the domains: IT/ F&A/ Customer Service / Procurement/Insurance.
- It would involve keeping the team motivated and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics
Responsibilities:
Process:
-Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks
-Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
-Owning implementation and delivery of Operational Excellence Framework including Visual Management System
Client:
- Showcase and practice excellent company`s handling skills to ensure successful NPS scores and customer satisfaction,
- Escalation tracking and resolution for company`s issues
- Be part of the company`s organization to drive improvement projects
People:
- People management – Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
- Being part of people initiatives organized by HR team and owning delivering on the same.
- Desirable to have 4+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry or similar domain industry.
- People Management – Coaching and Mentoring skills; proven experience in leading teams of or above 10 people.
- Project Management skills with skills on time and budget control,
- Communication and presentation skills,
- Change Management skills,
- Analytical skills with attention to details
- Excellent PC skills (MS Products specifically)
- Relevant industry experience for the position applied, eg: IT, F&A, Procurement, SCM, Call Center, etc.
PERSONAL SERVICES GROUP este una dintre firmele cele mai importante in domeniul leasingului de personal si al recrutarii de personal din Ungaria.
Prin dezvoltarea continua si largirea gamei serviciilor noastre ne ocupam de tot ce inseamna managementul fortei de munca al unei companii.
Pe langa Sediul Central din Budapesta alte birouri regionale stau la dispozitia Partenerilor nostri si aplicantilor prin profesionisti si specialisti in domeniu. La momentul actual avem birouri in Slovacia, Cehia, Romania si Germania, intentionam si continuarea acestei extinderii.
PERSONAL SERVICES GROUP va pune la dispozitie cu o gama de servicii in domeniul resurselor umane: Recrutare de personal; Leasing forta de munca; Administrare de personal; Consultanta HR; Testare si Evaluare; Formare profesionala.
Pentru mai multe informatii, puteti accesa:
Website: www.oferimdemunca.ro
