Job expirat
Provides computer technical expertise, technical guidance and direction in the implementation and operation of computer systems.
What will your responsibilities look like?
* Respond to requests for technical assistance in person, via phone, electronically
* Diagnose and resolve technical hardware and software issues
* Perform simple maintenance tasks: Perform basic functionality setups, configuration and testing of the maintenance that was performed
* Advise user on appropriate action
* Prepare onboarding procedures for new employees
* Record all allocated items to IT inventory application
* Follow standard help desk procedures
* Log all help desk interactions
* Redirect problems to appropriate resources
* Identify and escalate situations requiring urgent attention
* Track and route problems, requests and document resolutions
* Follow team processes and read documents
* Get things done, make progress regarding work tasks
* Stay up-to-date with system information, changes and updates
* Basic knowledge and understanding of large IT infrastructures
* Basic knowledge and experience working with/in:
o Operating systems: Windows, Linux, Mac OS, Mobile OS( iOS, Android)
o Core services : DNS, DHCP, Printing, Active Directory, Exchange o Application support : MS Office ( Outlook, Word, Excel, PowerPoint) , Java based Applications and Accounting Applications
o Physical Access Control o Monitoring systems : Opsview, SCOM
* Ability to troubleshoot computer problems and document resolutions for further references
* Understanding of network Infrastructure: LAN , WAN, switches, routers, UDP/TCP, ports, firewalls, subnets and services
* Ablity to follow basic diagnosis scenarios (WI) and resolve expected problems
* Ability to decide correctly when to escalate to more senior personnel; will assist with diagnosis of issues
* Understanding of concepts about services’ status
* Basic understanding of splitting large problems into smaller problems
* A plus would be:
o Basic working knowledge with : SVN, TFS, Jira
Do you also have these qualities?
* Customer service orientation
o Ability to view everyone you interact with as a customer
o Ability to treat all customers with respect and patience
* Good written and verbal skills
o Ability to know when and how to ask for assistance
o Ability to use clarity and simplicity when describing a problem even to nontechnical professionals
* Ability to accept coaching and feedback
* Proneness to improvement
o Strong wish to do your best
o Continuous desire for learning and growing professionally
* Organising and Quality Orientation skills
* Ability to take responsibility for your own actions
* Ability to take initiative: tackle tasks relevant to skill level
* Team player skills
o Strong wish to support the team and extend trust and confidence to others
o Ability to share information
* Professional development through the iQuest Career Management programme
* Trainings/certifications on the latest technologies
* Professional and collaborative working environment
* Competitive remuneration package
* English language courses
* Opportunities for training and working abroad
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.
