31-08-2012 | EXPIRA LA 30-09-2012
Job expirat
Support user queries on the applications Argus, TrackWise, Register, Documentum, Sharepoint etc
• Ensure compliance to the support processes and procedures
• Keep communication open with the user community to understand any system issues faced by user community.
• Ensure effective call resolution of user issues as per agreed SLA.
• Develop a knowledgebase for the support calls
• Manage changes/modifications in the application/system as per defined change control procedures and ensure compliance
• Identify areas to improve operational effectiveness and implement changes to improve customer satisfaction
• Liaison with external vendors / partners to provide effective & complete resolution to problems
• Liaison with in-house Database administrator / system administrators to resolve the problems, database backup & restore drills, windows Security patch installation, planning system downtime for server maintenance activities.
• Escalate / communicate transparently critical issues / calls impacting business to the line manager and appropriate scientific group
• Ensure desired training for helpdesk to provide first level support on applications. Conduct trainings for user community on regular intervals to minimize support calls
• Define support processes, execution methodology for call tracking and closure on new systems.
• Work closely with the Project Managers to implement the activities related to new project rollout
• Execute and document Test scripts for system validation.
• Define user procedures for the applications from usage point of view.
• University Graduate with Computer Science / Information Technology background (bachelor degree)
• English advanced level (fluent prefered)
• Knowledge of SQL queries. Write queries to filter specific data from the database.
• Understanding of the Database (MS SQL and Oracle DB)
• Coding experience in .net or java
• Attitude to learn and implement new things.
• Should be willing to put in extended hours if a priority issue is to be resolved or Project go-live activities are to be completed as per due date.
Infiintata in 1921, Terapia reprezinta o garantie a calitatii prin traditie, un nume de marca care a inregistrat constant cresteri si profitabilitate.
In prezent detine o retea de distributie care constituie cea mai mare forta de vanzari din piata farmaceutica, un excelent departament de cercetare si dezvoltare, un modern centru de bioechivalenta, importante centre de productie conform regulilor de buna practica de fabricatie in Cluj-Napoca si Bucuresti. Insumand peste 1000 de angajati in total, Terapia reprezinta cea mai mare achizitie Ranbaxy de pana acum.
Ranbaxy Laboratories Limited este o companie multinationala farmaceutica integrata axata pe cercetare. Compania are sediul central in India si este clasata in topul primelor 10 companii producatoare de produse farmaceutice generice, fiind prezenta in 23 dintre cele 25 de state ale lumii, reprezentative ca piete in domeniul farmaceutic.
Ranbaxy are sedii in 49 de tari si 11 centre de produtie, indreptandu-se rapid catre o pozitie de top in lume, bazandu-i succesul pe o pozitionare solida in piete consacrate in domeniu sau dimpotriva aflate in prezent in dezvoltare.
In iunie 2006, Ranbaxy Laboratories Limited a preluat pachetul majoritar de actiuni al TERAPIA - astfel am devenit
Cea mai mare companie producatoare de produse farmaceutice generice din Romania
Doresti sa-ti construiesti o cariera intr-o companie unde gasesti mediul cel mai potrivit pentru dezvoltarea ta si unde poti intalni toate ingredientele care sunt importante pentru tine ca sa fii multumit si implinit pe plan profesionala?
Alege PROVOCAREA, alatura-te echipei TERAPIA RANBAXY, iar noi te asiguram de suportul nostru continuu pentru dezvoltarea ta ulterioara!
http://www.terapia-ranbaxy.ro
