31-08-2009 | EXPIRA LA 06-09-2009
Job expirat
The primary objective of the Level 2 Deskside is to resolve user incidents (problems) as quickly as possible returning the user to full service.
Main tasks and responsibilities:
- Maintaining IT Compliant environment – adhering and implementing Genpact Security Policies in Deskside environment
- Handling Reimage requests
- Patching Network cables in hub rooms – Maintenance of Hub Rooms and IT Control Offices as per Genpact Clean Desk and Data Compliance policies
- All deskside related Moves and changes in IT Infrastructure eg. IT Systems, Machines, wiring, cabling, etc.
- Managing team movements across CoEs
- Asset Management and Inventory control
- Setting up of Video Conferencing equipment
- Maintaining stock availability
- Guiding / handling Level 1 escalated cases on Coreload eg. Microsoft Office Applications, Operating System Windows 2000 and XP, Account Administration i.e. Creation, Change, Update, Remove on GECISROM, VPN Token Management not limited to password reset, disabling, etc.
- Create / Update SOPs wherever required
Main knowledge areas:
- Level 2 Windows.
- Deep Microsoft Office knowledge.
- Hardware knowledge.
- MCP or MCDST Windows XP is an advantage.
- English knowledge (at least an intermediate level) is required
Experience requirements: at least 6 months IT helpdesk experience
Other required abilities:
- Ability and willingness to learn complex IT - infrastructure domains, accomplish stretch goals in order to add value to Genpact and its customers
- Results oriented
- Customer oriented
- Team player
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & Accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
We are currently expanding our team in Cluj and are looking for career oriented individuals to be part of a great global team.
For further information please contact ioana.vasiu@genpact.com.
