Job expirat
• Monitor Customer infrastructure alerts using specific tools;
• Log and classify each incident or request using Service Management tools;
• Provide 1st level IT service support — perform troubleshooting and resolve if possible, perform Request Fulfillment;
• Escalate incidents or requests to appropriate support teams in case resolution is not possible at SD level;
• Keep Customer updated on agreed intervals, based on Service Level Agreements;
Roles: Service Desk Analyst
Duration: 240 hours (August – September)
Selection and interviews: July 29th - August 2nd , 2013
Scholarship: 500 RON
Exceptional on-the-job training
Access to the best technology resources
Exposure to international projects
Supportive and fun working environment
After completing our internship, the suitable candidates might be offered a full time job
Fluent in English.
Second language is a plus (German, French, Spanish, Italian, Russian, etc.).
Basic understanding of computer hardware & software.
Motivated, dependable and very good team-player.
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
