28-05-2014 | EXPIRA LA 27-06-2014
Job expirat
* Handling of customer claims
o Issues in goods dispatch process
o Documentation and processing of 8D cases; documentation in own tracking
o Deviations in delivery quantity, packaging quantities
o Wrong deliveries; incorrect or missing documents; incorrect pricing; incorrect customs declarations; transportation damages
o Contract penalties for late delivery
o Claims from / with freight forwarders
o Definition and execution of measures to reduce and avoid customer claims
* Handling of customer returns
o Clarification of returns, customer codes, reasons, correct posting, repair process, re-delivery to customer
o Cooperation with quality department for returns
o Creation and release of credit notes
* Clarification of inventory deviations
o At BOSCH and with external service provider
o Documentation of cases, definition and execution of measures to avoid deviations
* Manual creation of invoices and credit notes for special cases
* Control of goods dispatch process at external service provider
o Training
o Documentation
o Creation and control of work instructions
o Implementation of continuous improvement measures at service provider
o Measurement of efficiency KPIs at service provider
o Improvement measures implementation and execution
* Control of invoices from external service provider
* Archive documentation for inventory movements, delivery confirmations, delivery notes, invoices from freight forwarders and ESP
* Good knowledge in SAP modules (SD)
* Expert knowledge of transportation management, goods dispatch, claims management
* Automotive industry experience is considered an advantage
* Basic knowledge of 8D method and quality management
* Strong skills in communication and organization
* Extremely high reliability
* Microsoft Office
* Language skills:
o Romanian: Fluent, mother tongue
o English: Fluent, very good language skills
o German: Good language skills
Openness, tolerance and integrity shape our work climate, which promotes the efficiency of every employee. Strengthen our innovative power by accepting these values. As the world’s biggest automotive supplier, Bosch develops, manufactures and supplies precision components and systems for vehicle manufacturers worldwide. Since its foundation 1886, the company accelerates the progress of Automotive Technology with continued innovations.
