03-10-2012 | EXPIRA LA 02-11-2012
Job expirat
- Making travel reservations for Rail, Car and Hotels via email, phone and chat
- Processing travel cancellations, refunds processing.
- Using the internet and client database for research.
- Self performance management, low Average Handling times,
- Quality and customer satisfaction metrics
- Excellent command of spoken French - for voice customer support - as well as written French - for mail customer support
- Good command of English
- Excellent customer servicing skills
- Very good business writing skills
- Graduate of Letters, Communication & Public Relations, Economics, Geography or Tourism (would be preferred, not exclusive!)
- Good MS Office skills
- Attention to detail
- Team worker
- Competitive salary remuneration;
- Motivating package of non-financial benefits;
- Various career alternatives in a dynamic, multinational team.
EXL Service (NASDAQ: EXLS) is a leading provider of outsourcing and transformation services. EXL's outsourcing services include a full spectrum of business process outsourcing services from offshore delivery centers requiring ongoing process management skills. Transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in decision analytics, risk and financial management and operations and process excellence services. Headquartered in New York, EXL primarily serves the needs of Global 1000 companies in the insurance, utilities, banking and financial services, transportation and logistics, and travel sectors. Find additional information about EXL at www.exlservice.com.
