21-02-2010 | EXPIRA LA 27-02-2010
Job expirat
Purpose of the position:
- Responsible for managing the orders until the goods are received by the customer
- Respond to telephonic queries by customer and sales team
- Responsible for all transactional activities related to the conversion of a Purchase Requisition into a Purchase Order
- Also includes expediting on all past due PO s and Open Orders
Main Responsibilities:
- Receive/check/enter order data in ERP
- Instruct and liaise with warehouses to and arrange the execution of the goods shipment in a cost effective way
- Prepare relevant order documents (export, transport, custom clearance, assurance, etc)
- Handle all order related problems and find solutions with customers and internal parties involved
- Escalate problems in time to the Customer Care Supervisor and or Sales Organization
- Interaction with Logistics partner and update customers on availability and delivery
- Knowledge of process flow / tools
- Understanding of the Procurement function and linkage with the Financial Dept in a company
- Understanding of the PR to PO process with all subsequent steps and rules to be followed
- Knowledge and understanding of the critical elements to be identified on a PR (if contracts in place, status of the supplier as in Strategic/Preferred/One-time, if any discounts applicable, special payment terms as per the commodity/services that are ordered etc)
- Ability to identify exceptions and document them in the SOP
- Ability to liaise in an effective manner with the requisitioners, suppliers worldwide for various process related issues and clarifications needed
Procurement
Purpose of the position:
- You will provide customer service in the areas of Accounts Payable (AP), Payments and Travel & Expenses for a major international company in the following business languages: Dutch and English.
Main Responsibilities:
- Processing of compliant invoices in SAP (as per defined procedures);
- Ensuring compliant vendor setups;
- Assisting vendors on phone calls;
- Point of contact for the business for all invoices related queries.
-College degree as a minimal educational requirement;
-Dutch skills at an advanced level, both spoken and written;
- English skills - at least at an intermediate level both spoken and
- 1 - 3 years of experience in Customer Service, Order Management or other related areas;
-Microsoft Office and Internet knowledge;
-Outstanding customer-orientation and team-spirit;
-Excellent communication skills written and oral in stressful situations;
-Good business writing skills / business correspondence;
- You will have the opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
- You will attend extensive local training
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
