25-10-2012 | EXPIRA LA 24-11-2012
Job expirat
RESPONSABILITATI / BENEFICII:
Responsibilities:
• To respond to all customer enquires within given timescales, efficiently and effectively.
• To develop and maintain a full technical knowledge of client products and services.
• To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
• To deal with all correspondence as requested/required.
• Logging of all calls accurately and in line with procedure.
• Responsible for maintaining and updating all administration.
• To consult product manuals, to be able to advise customer of appropriate options / solutions.
We offer:
• the opportunity to work in a dynamic environment, in an ambitious and talented team
• professional trainings
• opportunities to develop your carrier and to grow in SYKES
DESCRIEREA COMPANIEI:
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 40,000 employees.
www.sykes.com
CANDIDATUL IDEAL:
• Proficiency in Spanish, Italian, Portuguese, German or French language
• English language knowledge is a plus
• Previous experience of or aptitude for Customer Service
• Excellent technical skills - advantage
• Good organizational skills.
• A working knowledge of MS Word / Excel
• Excellent communication skills and the ability to remain calm in all situations.
• Ability to work on own initiative and under pressure in order to achieve deadlines.
• Ability to adapt to a continuously changing environment and procedures.
SYKES is a global leader in providing outsourced customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32,000 employees.
