Job expirat
Support and provide superior service via phone
Delivering Services as defined in SLA.
Escalate and record all possible issues encountered
Become/remain informed of relevant procedure changes
Meet commitments to customers
Excellent language skills in German
English, as a second language, is mandatory
Understand the impact of attitude in handling calls professionally
Use questioning and listening skills that support effective telephone communication
Flexible approach and ability to remain diplomatic and tactful whilst working under pressure
Fixed salary + bonus (based on the number of handled calls) + meal tickets
Medical assurance
Flexible working schedule (6/8 hours per day, Monday to Saturday, from 10 am to 8 pm)
Din martie 2003, CONTACTCENTER RO ofera solutii in domeniul serviciilor call center - outbound (cercetari de piata,telemarketing, sondaje de opinie) si inbound (rezervari bilete de avion, abonamente presa, transferuri de bani, asistenta 24/24 )