Customer Service Representative

InnerLook

03-07-2010 | EXPIRA LA 09-07-2010

Job expirat

RESPONSABILITATI

-Enter order data in SAP for:
-Order confirmation;-Material allocation ;Third party vendors;Invoicing;Reporting
-Respond to telephonic queries by customer and sales org.
-Update SAP with customer master data
-Interaction with Logistics partner and update customers on availability and delivery
-Create Purchase orders for third party orders
-Handle all update requests from internal org. ( rebates, debits/credits), returns
-Build good rapport with customers and sales representative
-Receive and check incoming customer orders
-Instruct and liaise with warehouses and forwarders to prepare and arrange the execution of the shipment of goods to the end user in a cost effective way
-Prepare relevant order documents (export, transport, custom clearance, assurance)
-Timely and accurate invoicing
-Monitor order portfolio on a daily basis.
-Handle all order related problems and find solutions with customers and internal parties involved. Escalate problems in time to the Customer Care Supervisor and or Sales Organization
-Documents preparation for export orders
-Exchange information with banks, chamber of commerce, embassies… to obtain and to certificate documents
-Ensure proper filing and archiving of orders
-Handle logistic complaints and return shipments
-Handle logistic related Special Customer Requests (SCR)
-Initiate ideas to improve efficiency of Customer Service activities and be involved in projects to implement these ideas


CERINTE

ENGLISH and GERMAN or DUTCH
-accurate,
-communicative,
-team player,
-good interpersonal skills,
- customer oriented,
-responsible, high level of ethic standards


DESCRIEREA FIRMEI

JobFix

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