Job expirat
- Handle inbound and outbound calls on behalf of our customers;
- Manage various customer service situations received through other channels: email, chat, other specific tools;
- Monitor specific tools under time targets, handle cases generated by the system;
- Communication with end customers and remote teams.
Grow with us
A youthful and dynamic team ensures a pleasant work atmosphere within the company, where each employee participates and where everyone’s opinion is important.
Our business relies on the bond between people and also on internal and external communication so every member of our team is equally important to us. We train, motivate and constantly develop our staff. All our employees can follow a career path in our organization.
EUROANSWER - Outsourcing Call Center | Bucharest, Galati, Skopje | Romanian BPO market since 2004 | Relevant clients in multiple industries | More than 250 employees | More than 25 languages;
ACCOUNTABILITY | We treat everything responsibly;
TEAMWORK | We believe that together, as a Team, we can accomplish more and better than individually;
INTEGRITY | We don’t cut corners on Quality;
POSITIVITY | We are optimistic;
INNOVATION | We are going the extra mile and look for innovative solutions to create value for our customers;
CUSTOMER CENTRICITY | We listen carefully.
- Native level of one of the languages: German, French, Finnish, Swedish, Norwegian or Dutch;
- Excellent communication and listening skills;
- Decision making and problem solving abilities;
- Customer centric;
- Attention to details and accuracy in performing daily tasks;
- Strong, committed and positive team player;
- Flexible, energic and dedicated.
Motivating salary and benefits
Enthusiastic team members
Opportunities for career growth
Continuous training
Yearly team buildings events
EUROANSWER is an outsourcing call centre and has been on the Romanian BPO market since 2004. Now we operate in Bucharest /Galati in Romania and in Skopje, Macedonia. Our agents speak more than 15 languages altogether and we are proud to have well-known international companies as our clients. We are flexible, trustful and motivated professionals who believe that people are the key to build a great business!