25-09-2015 | EXPIRA LA 25-10-2015
Job expirat
Undertaking initial diagnostics of incidents relating solar-inverters, using the available tools and resolving as many as possible on first contact
- E.g: firmware-update, e.World components
- Accurately recording and classifying the incoming incidents with the right priority, the category and incident summary details appearing on the error messages
- Solving issues, following and confirming bugfixes
- Proactive flagging of incidents where no solution on our service-wiki was found
- Meeing or exceeding the level of service and request for support of other resolving teams
- Improving the tools (e.Web) change-management and testing
- Customer maintenance of CRM-system Salesforce
- Commercial processes regarding replacement of inverter handling in CRM-System Salesforce
- University degree
- Fluency in English, German skills are desirable
- Good verbal and written communication skills, professional telephone attitude
- Experience in MS Office, IT-databases, Web-applications
- Basic experience in technical support represents an advantage but it's not mandatory
- Interest in renewable energy, basic knowledge of solar energy, modules, inverters
- Good understanding of processes
- Customer service and solution-oriented personality
- Flexible, motivated team player, ability to work under pressure
- Willing to get on-the-job training in Germany
Openness, tolerance and integrity shape our work climate, which promotes the efficiency of every employee. Strengthen our innovative power by accepting these values. As the world’s biggest automotive supplier, Bosch develops, manufactures and supplies precision components and systems for vehicle manufacturers worldwide. Since its foundation 1886, the company accelerates the progress of Automotive Technology with continued innovations.
